Delivery and Returns

Delivery Charges and estimated times.

A Free click and collect service is available on all styles.
Most can be collected instantly though some styles can take up to 21 days, please check if not stated before ordering, this also applies to next day delivery.
Standard UK  mainland orders up to £50 is just £5  5-21 Days
Standard UK mainland orders over £50 excluding VAT Free 5-21 Days 
Uk Tracked 3 Days £5.95
Uk fast 24 Hour delivery £7.50
Uk off shore islands £11.95 2 Days
Northern Ireland £8.95 2 Days
Republic Ireland £8.95 2 Days.

Postage and Packing

Postage and packaging charges are £5 up to £50 per order to the UK there is no charge for UK delivery above £50. For Europe the charge is £15 per order  and £25 per order to all other destinations.

Delivery will be to the address specified in your order. If no one is available at the address at the time of delivery, the Products will be retained by the delivery company for a reasonable period of time and then returned to us. If Products are returned to us by the delivery company, we will issue you with a refund for the Products but reserve the right to retain the postage and packaging costs for delivery and any costs incurred in connection with return of the Product.

We shall be under no liability for any delay or failure to deliver the Products if the delay or failure is wholly or partly caused by circumstances beyond our control

Cancellation and Returns (for orders placed in the UK and delivered to a UK address)

In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you may cancel your order with us before products are delivered or within 14 working day of receiving the products. Notice to cancel your order must be given to us in writing by letter, email or fax and must be sent within 14 working days from receiving the product.

In order to give our customers additional comfort we have extended our "no questions asked" cancellation policy, so that if for any reason you are not 100% happy with any product, provided it has not been worn (except for initial fitting) you can cancel your order returning it to us within 15 days for an immediate refund of the cost of the product. Please note that we do not refund the postage costs under these circumstances.

If you have received the Products and wish to cancel your order, you must take reasonable care of the Products and not use them.  Products can be returned to us at our address G DOWLING AND SON 12-14 BELL STREET WHITCHURCH HAMPSHIRE RG287AE  in the UK via the Royal Mail or another Currier that uses a service that guarantees the amount of the items you're sending back, failure to insure the total amount of the items will result in you being liable to us for the cost of the Product if they are not delivered to us.  If you return any Products, via another uninsured  service we will not be responsible for any loss or damage to them in transit and, in such circumstances if Products are lost or damaged in transit, we reserve the right to charge you for such loss or damage.

Please ensure when returning shoes to us that you use a method that requires proof of delivery at least, or ideally insurance.

We cannot be held responsible for items lost in the post. Return shipping costs from outside the United kingdom and the risk of loss of all products  are your responsibility until received by us.

If you return an item from outside the UK return shipping costs from outside the United kingdom will not be reimbursed.

If you cancel your order in the circumstances set out above, we will refund the price of the Product (but not initial postage and packaging costs) after any Products, which have been delivered to you, are returned to us.  Any refunds given by us will be made to the debit/credit card account provided when you paid by credit /debit card or other wise by cheque.

Free postage.
The offer of  free postage on orders over £50 and all other agreements in reduced postage costs either on delivery or returns are only absorbed into the purchase price of the items ordered and therefore  only remain valid if the item or items are not returned for a refund. In the case of an item being returned for a refund then all postage trips both to and from will be charged and deducted from the original purchase price at £5 a trip or for larger orders at cost before the refund can be processed.

Cancellation and Returns (for orders placed or delivered to an address outside the UK)

The consumer protection (direct selling) regulations do not apply to orders placed or delivered to an address outside the UK.

An order may be cancelled in writing via e mail to enquiries@dowlingshoes.co.uk or by phone 01256 893551 provided the order has not been dispatched. We will confirm by e mail the status of the order. If the order has been dispatched it cannot be cancelled. If it has not been dispatched we will cancel the order and confirm this to you by return e mail.

Shoes may be returned to us for an exchange or refund at your expense. The risk of all products are your responsibility until received by us. When returning shoes it is best to use a method that requires proof of delivery at least, or ideally insurance. We will not refund your costs for returning the products back to us.

If you require a refund, on receipt of the shoes unworn in good condition we shall charge back, using the payment method originally used to pay for the order, the cost of the shoes. Your original postage and packing costs will not be refunded. If shoes are returned to us in a worn or in poor condition ( a condition that means the shoes could not be resold as new ) a refund will not be given.

If you wish a replacement pair of shoes to be sent we shall charge / refund the additional cost of the replacement pair of shoes over the shoes returned. We shall charge postage and packing as if it were a new order.